Returns and Exchanges

Returning Goods

Your rights to return goods are protected under the EU Distance Selling Directive.

You must first contact us by email or telephone, quoting the order number supplied to you.

Returns should be sent to:


Great Treaddow Farm

St Owens Cross

United Kingdom

You can return your goods within 14 days of receipt if you change your mind. The return postage is at your own cost, and goods must returned in as-new saleable condition, tags still attached.

Please note, any goods ordered in especially for a customer are classed as a bespoke special order, and are therefore non-returnable, unless for reason of a fault. 

Any free items sent with your order must be returned if the whole order is returned, If part of the order is returned, any free items must be returned if remaining order value is below the threshold required to claim the free gift. We reserve the right to deduct the value of the free items Recommended Retail Price RRP from the refund if they are not returned with the order.

Any returned items will need to have been received at BeauBaba before a refund will be issued. You are responsible for the cost and risk of loss or damage when returning the goods, so you should ensure adequate postal insurance to cover their value. 

If you are returning an item due to a fault or incorrect item having been shipped, we will cover the cost of 2nd class return postage, your return postage will be refunded once the item has been established as faulty - this may involve technicians from the suppiler analysing the item, so may take several days.

Please allow up to 30 days for refunds to be issued.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.