Shipping and Delivery

Delivery Options

Second Class delivery to Mainland UK is £2.95 on orders under £30, and free on orders over £30.

First Class delivery to mainland UK is £4.95 on all orders.

If you have been a member of our Savers Club for more than three months, all your orders will be shipped for free - the cost of standard second class postage will be automatically deducted at checkout before you pay.

Eligable Savers Club members can also choose to upgrade to first class post for £2 at checkout.

We will normally send your order within 24/48 working hours, but may take longer during busy periods, or if an item you have purchased is a pre-order item.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

Click and Collect

We are pleased to also offer Click and Collect.

To use this facility just choose the ‘Click and Collect’ delivery option at checkout.

We will send you a confirmation email when your order is ready to collect, which you MUST bring with you (or give to the person picking up the order) as your proof of authorisation to collect the order.

Please do not attempt collection before receiving this email, the premises are not staffed at all times, and we need to see a copy of your email to release the order to you.

Click and Collect orders will usually be available for collection from the next working day between 10am-1pm, but during busy periods it might be from 48 hours.

Click and Collect orders are held for 2 weeks, and if not collected in this time, will be cancelled and refunded. If you have a difficulty collecting and wish us to hold for longer, please contact us.

 

Hot Weather

During periods of extreme hot weather, we may delay posting orders which contain chocolate. Please do bear in mind that even in warm temperatures, chocolate can melt if left parcels are not immediately brought into a cool place, and it is possible chocolate may soften during the normal delivery processes. By placing an order by post over the summer months, you are accepting this potential risk and we are not liable for any chocolate which may arrive mishapen or soft from the temperatures and delivery process. We would reccomend that if your chocolate is delivered on a hot day, that you do not handle it too much, but leave it in a cool place.