This web site is owned and operated by BeauBaba. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Great Treaddow Farm
St Owens Cross
Phone: 01989 730931
Email: Shop [at] beaubaba [dot] co [dot] uk
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments via PayPal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept all cards via PayPal.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery to Mainland UK via second class post is £2.95 on orders under £30. Orders over £30 are posted second class free of charge.
We will normally send your order within 24/48 hours, but it may take up to 7 working days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, excluding the cost of delivery.
Mystery Bundles and Special Orders are a bespoke service and as such are non-returnable unless for reason of a fault.
To return goods, you must first contact us by email or telephone and quoting the order number supplied to you.
You can return your goods within 14 days of receipt if you change your mind. The return postage is at your own cost, and goods must returned in as-new saleable condition, tags still attached. ( Please note bespoke compiled items such as Mystery Boxes are non returnable )
Any free items sent with your order must be returned if the whole order is returned, If part of the order is returned, any free items must be returned if remaining order value is below the threshold required to claim the free gift. We reserve the right to deduct the value of the free items Recommended Retail Price RRP from the refund if they are not returned with the order.
Any returned items will need to have been received at BeauBaba before a refund will be issued. You are responsible for the cost and risk of loss or damage when returning the goods, so you should ensure adequate postal insurance to cover their value.
If you are returning an item due to a fault or incorrect item having been shipped, your return postage will be refunded once the item has been established as faulty - this may involve technicians from the suppiler analysing the item, so may take several days.
Please allow up to 30 days for refunds to be issued.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All orders are inclusive of VAT.
Mystery bundles will be sent out in the second week of the third month from start of subscription and every third month thereafter as long as subscription payments are made.
You may cancel a subscription part way through, a refund will be made of payments made less a £10 administration charge.
Mystery bundles are non returnable.
The scheme is limited to one account per household, multiple accounts may result in closure of accounts and withdrawal of points from all accounts.
For every £10 spent, acount holders will earn 50 BeauCoins.
Points earnt may be changed or amended at our discretion at any time. Points purchased through our Savings Club will have their value protected at all times.
Account holders must be logged in to their accounts when they place their order to earn their points, points cannot be added on manually at a later time.
Cancelled orders will not have reward points used added back to the account.
Points earnt must be spent within 12 months, else they will be removed from the account. Points can be held for longer than 12 months if the loyalty account holder is part of our 'BeauBaba Saving Club' or has been in the previous 12 months.
Account holders who make no purchases for 12 months will be desginated as lapsed, and their account membership benefits, including accumulated points, will expire.
Reward points have no cash value.
Our Savings Club helps spread the cost of purchases, while also rewarding our members.
We use PayPal to process Savings Club subscription payments.
You can cancel your subscription at any time through your BeauBaba account. You are responsible for this.
There are no purchase restrictions, you can spend your BeauCoins on anything you choose.
Savings Club members will have access to special promotions and offers.
For BeauBaba Savings Club members who have been on a subscription plan of £25 a month or more, for a minimum of three consecutive months, you will automcatically become a BeauBaba Bud, with added benefits.
For BeauBaba Savings Club members who have been on a subscription plan of £25 a month or more, for a minimum of six consecutive months, you will automcatically become a BeauBaba BFF, with even further added benefits.
If you cancel your Savings Club subscription, you will lose BeauBaba Bud/BFF benefits.
Our Christmas Club allows you to make a payment plan for goods you wish to purchase for Christmas.
You need to use the 'Christmas Club' payment option at checkout.
To set up your Christmas Club, we will send you an invoice for 20% of your order.
This is a non-refundable deposit for us to order/hold your goods.
Then we will send you an open invoice, via PayPal, which you can make payments towards, as and when you wish.
Minimum order value is £50
Christmas Clubs must have been settled in full by the 30th November.
No discounts can be used on Christmas Club items.
No sale items can be added to Christmas Club.
The price you purchase at, at the time of your Christmas Club order, is final.
Christmas Club purchases start shipping from mid-November. If you would like your goods at a different date to this, you must notify us at the time of placing your order.
We are happy to order goods in for our customers, from suppliers, where it is possible.
Please note, any goods ordered in especially for a customer are classed as a bespoke special order, and are therefore non-returnable, unless for reason of a fault.
Our payment plan option allows you to reserve your goods and make payment for them over 8 weeks.
Once your order has been placed, we will send you a PayPal invoice to the address you supplied when placing your order. Your payment plan is confirmed once you have made a 20% deposit, which is non-refundable.Depositis must be paid with 48 hours of the payment plan invoice being sent, or they will be cancelled.
The balance of the payment plan must be paid within 8 weeks, otherwise the order may be cancelled and deposit held.
We reserve the right to refuse a payment plan.
If we deem a customer to have abused the terms of our payment plan offer, they will not be eligible for the use of the facility again in the future.
To set up a payment plan, please just choose the option at checkout.
If you have an active Twins Trust membership, you are eligible for special Twins Trust discounts on purchases with us too. We offer:
No discount will be given on sale items, gift vouchers, mystery bundles or savings clubs; or in conjunction with any other promotional discount.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01989 730931 (International +44 1989730931) or fax us on or write to us at Great Treaddow Farm, St Owens Cross, Herefordshire, HR2 8LQ.
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